Tudor. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsIf you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. in QuickStart, set up and connections 21-07-2023Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. Koda. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. VM BB TV Landline. Virgin Media; My Virgin Media. )In this video, I am showing the sta. on 27-10-2022 09:24. Is it possible that part of the cable from the previous user h. Tudor. Back a step. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. 3K; 6. . Virgin Media;. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. 2 Connect the red end of the coax cable to the right side of the Virgin Media connection box situated on the wall in your home. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. As pictured, we have a BT openreach outlet, and then there are 7 of these multimedia outlets around the flat. Sign in . That is a rooftop aerial outlet for Freeview TV. Subscribe to RSS Feed; Mark Topic as New;. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Subscribe to RSS Feed;. I have only got one rectangular shaped white socket (Shown as below) but it seems old. 2. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Turn on and start the hub. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. But the metal isolator box looks like it might be the wrong way around. Can you help? Many Thanks. Hi, Having difficulty installing our new broadband. The cables won’t attach to the wall socket which looks mangled. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. We have a virgin media wall socket with an - 4353656 - 2. I have signed up as a new user for Virgin Fibre. VM will usually only supply a Quickstart to a property that had VM previously. I unscrewed it and there is a male isolator inside the box. I have tried to contact vm but I don’t have a landline number so they w. Hi, I wanted to move my router from downstairs to upstairs. The internal wall boxes are mostly oblong. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Plug the cables into the hub. Virgin Media. Thanks for posting, welcome to both Virgin Media and the Community. Ordered VM broadband and was recommended by the website to select the self quick install option. That is a Virgin telephone socket. Broadband wall socket. The admin page for the hub says Telephony (disabled)Wall Socket in QuickStart, set up and connections an hour ago; Unable to order for new build in QuickStart, set up and connections 9 hours ago; installing ethernet cable/socket into another room in house by virgin in Networking and WiFi 15 hours ago; Replacement white virgin media wall box in QuickStart, set up and connections yesterdayRe: Wall socket connection. Call the pre-installs team on 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We would like this to be re-located please into our living room on ground floor. on 31-12-2021 10:47. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. . Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Thank you for the helpful response. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. 0 Kudos. However, I've got no media wall socket in the house, and wasn't aware that I needed one! On the outside there is an old telewest box as photo. 01-02-2023 10:59 - edited 01-02-2023 11:00. Adduxi. (I did this video to help/guide new engineer as I did not find any for my self when I started. The cable could be hidden within, or behind, furniture. on 14-09-2022 12:00. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. The internal box should be oblong, square one are for phone. No Virgin media wall socket JakeDobinson. Switched On Families. My VM Router is is my office adjacent to hall. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHow and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayHi there @harpreetsingh21. 39K;Solved: Hello I have a problem as my wall socket cable does not fit my actual wall socket. Occasionally only a very short stub of wire is left behind often hidden. I'm currently renovating my living room, including the electrics. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If however the socket itself has been removed you will need assistance. Discounts, coupons and cashback: 2019 = £1,443. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). My Virgin Media App. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 0 Kudos. on 15-04-2023 16:54. Wall sockets and no connection. on 30-12-2022 13:33. But I have no Virgin Media Wall socket in my house. Forum; Apps. The isolator has a terminator cap (marked below) fitted to the open end. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. You need to go outside and locate the brown or grey omnibox on the wall. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Connect the Hub’s power cable with the blue tab. Explain what needs to be done and book an engineer visit. Virgin Media Community: Broadband: QuickStart, set up and connections: I need a wall socket; Options. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Browse Virgin Media Virgin Media Community. I am attaching photos of what i can find in. The wall socket I have within my home does not appear to be working. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. I have received my quick start-up kit. 0 Kudos Reply. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. Back a step. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. See where this Helpful. Discover how Virgin Media services are installed. 100. You only need to go into modem mode for a few minutes while you run the tests. 0 Kudos. I am so sorry to hear that you seem to be missing a wall socket in the home. Solved: My broadband just arrived today. on 03-08-2020 18:05. Plug into the Hub. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. 63K; 3. Virgin Media FTTP. Browse Virgin Media Virgin Media Community. . Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsChatter and natter. Apply a gentle force to begin with, turning anti-clockwise. Can't find a VM wall socket I only have this (will try and post a picture), which leads - 5292896. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. It has two outputs on the left of the wall box. V6. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I was never asked if I had a wall box. For that I can't use the - 5118502. The one thats on the bottom is the one you need for Virgin. Virgin Fibre Areas only. Switched. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?QuickStart, set up and connections. on 05-09-2023 20:36. Neighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago; Access denied on router in Networking and WiFi 3 hours ago; Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoBooking an engineer is easy with Virgin Media. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 150 from a. . Stay safe online. Entertain me; Broadband Deals. Whichever is the most suitable. • Using your TV remote push the Input, AV or Source button. com email address to different Virgin account. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. I think there’s something missing to the Virgin Media wall socket in my flat. We have the quickstart pack but sadly cannot get broadband set up and working. TEL1 on the hub should take on your. 68K; 345; 502; Alex_RM. • Plug the power supply into a mains socket. I've looked for an external box but cannot. Go to solution. 3. What to expect with broadband installation. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. Virgin Media Community; Broadband; QuickStart, set up and connections; No wall socket; Options. That is the correct fitting, it should push on unless its too loose inside the large housing. Could an engineer be arranged to install please as my account is due to go live today. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. Should’ve checked this before I ordered. 3. No Virgin Media Wall Socket on 13-04-2022 14:47. Sign in . 1 ACCEPTED SOLUTION. 0 Kudos. Second, you'll likely need a manned installation for your VM services. In response to Jonny-M. Thanks & regards, Bablu kumarRe: No virgin media wall socket. Back a step. - 5250024Re: No Wall Socket for Quickstart. The only way to find out is to try and connect. on 07-09-2022 19:28. Save £105. Push the red label end of the white cable, into the wall socket. Networking and WiFi. Rob. Not able to set up my broadband. The wall box may be branded with the logos of an old cable TV company (not VM). to be phone lines. No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoHi I left virgin media on the 26th of march BT has been dreadful but luckily they are letting me leave without a termination fee. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Networking and WiFi. Is the socket broken? I can't see another photo like this one from searching. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. We have tried plugging it into the only box we found it would fit but no luck. signed up and was given the option of self installation. So could you please help me on this . However I m not able to find the virgin Media wall socket in my room. The cables won’t attach to the wall socket which looks mangled. Plug into the wall socket. Virgin Media Community. I’ve located the cable, and socket, but it seems to be the wrong type (it won’t let me upload a picture due to file size), it looks like an Ethernet port with a slideable cover, nothing like the ones shown in the QuickStart guide. Now to my Issue: I opted for the self-installation ki. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Turn on and start the hub. But I have no Virgin Media Wall socket - 4942192 - 2. Options. But I have no Virgin Media Wall socket in my house. 29-12-2022 20:58 - edited 29-12-2022 21:00. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. I don't work for Virgin Media. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Chatter and natter. The new cables from your Quick Start kit will be push fit. Stream from Virgin Media. I don't longer work there. I will private message you now. But the wall socket, I cannot attach the wall socket with Isolator Cable. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. . Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Joining in Options. Only now have I realised - 5272490. We can certainly get an engineer visit booked for you to come and install things. Threatened "Do this within 12 hours. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Browse. Call the Pre-installation and delivery team on 0800 052 1734. The wall socket is - 5109379. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Learn more. All the wall sockets I can see are for BT. Push the white cable with the black label into the Hub. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. This is a little untidy for my likeing. Tudor. AnthonyRaw1986. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Getting Connected with Virgin Media is easy when you have a wall socket. Plug the cables into the Hub. In response to Llfamily. There are 10 types of people: those who. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Please help. provided, I shall give them a call tomorrow. on 12-01-2023 10:45. Vonage 2nd line. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. But I have actually managed to get through to the technical team over chat. Phone. Plug the cables into the Hub. Only there is ethernet port which is also not completely fitting. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). When you place your order, we'll let you know. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. Get the Hub ready by connecting the wires. I would love to help you get your service installed. Thank you. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. One of them was Telewest. Tudor. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. on a domestic hub you look at the values thus. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 5. You need a Virgin Media wall socket to connect to their broadband services. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Broadband. Options. Up to 3 WiFi Pods if needed. Very Insightful Person. Click & Collect. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Kenneth. Get virgin engineer to move the wall socket. SpeedHi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. If I couldn't get the proper wall socket, the internet is not going to be set up su. Awful first impressions of Virgin Media. Gaming Support. Hi. Browse Virgin Media Virgin Media Community. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Connections to Virgin Media equipment are clearly marked in both cases. The box and cables may have been removed by the previous occupiers. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. You dont need a new router just for the test the Computer will connect directly. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Customer since 1993. Re: Moving virgin media wall socket. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. 2020 = £1,191,76. com. I am going to send you a private message. Virgin Media Community; Broadband; QuickStart, set up and connections; No wall socket; Options. Should I cancel and request an engineer to install. Ordered VM broadband and was recommended by the website to select the self quick install option. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. So you can either unscrew this one & push on the connector provided in the Quick Start pack. • Connect the power supply to the back of the new box, then switch on at the wall. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. Subscribe to this message's RSS feed. Just had the Hub 3 delivered for Quickstart. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. The wall box may be branded with the logos of an old cable TV company (not VM). 4. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Explain what needs to be done and book an engineer visit. Unscrew the connector from the wall box. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. No internet, unfortunately. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into. But the metal isolator box looks like it might be the wrong way around. Entertain me; Broadband Deals. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Options. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. We'd love to assist with this, I will send you a PM here soon so we can look into what's. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. We have the quickstart pack but sadly cannot get broadband set up and working. The port of wall socket - 5152519. Trouble shooter. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Re: Wall socket. 2. Old Virgin Media box and poor signal. . How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday1 ACCEPTED SOLUTION. Volt. Call the pre-installation and delivery team on 0800 052 1734. Only an aerial cable (pictured below) connected to a box outside my flat. Directly from Virgin Media, your ISP, the magic of the internet comes into your home through a Virgin Media wall socket. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. Everything is converted to specialised triple screened coaxial cable. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Next, connect the power cable with the blue tab. The first thing is to start making alternative arrangements for your internet connectivity. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. Step 4. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Sometimes there is no wall box, just a trailing cable. on 23-12-2022 10:31. on 27-01-2023 17:22. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Stream from Virgin Media.